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suthorowear
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suthorowear

Refund & Returns Policy

Effective Date: January 1, 2026

At SuthoroWear, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully.

Return Eligibility

You may request a return if:

  • The item is returned within 7 days of delivery.
  • The product is unused, unworn, and unwashed.
  • All original tags and packaging are intact.
  • The item is in its original condition without stains, damage, or alterations.
  • You provide proof of purchase (order confirmation or invoice).

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Items damaged due to misuse or improper care
  • Products returned without original tags or packaging

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging (if applicable)

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.
  • The refund will be issued to your original payment method.
  • Processing times may vary depending on your bank or payment provider.

Exchange Policy

We offer exchanges for:

  • Incorrect size
  • Defective products
  • Wrong item received

Exchanges are subject to product availability.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), SuthoroWear will cover the return shipping cost.
  • For returns due to a change of mind or incorrect size selection, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit/debit card provider.
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions about our Refund & Returns Policy, we’re happy to help.

SuthoroWear

Email: elevatestat@gmail.com

Phone:0120 475 3561